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Aspiring or active IT professionals who work as PC technicians can benefit from an improved understanding of what current and prospective employers want from those interested in such work. In this article, you'll take a look at relevant certifications, technical skills and knowledge, and subject matter expertise of greatest interest to employers of PC technicians.


The nearly exponential growth of technology, coupled with a new affordability, has revolutionized the PC industry. More than at any other time in the past, our lives are wired (and also wireless). Whether in the home or office, and even on the go, PCs are here to stay; and the future demand for qualified people to support, maintain, and provide other services for these PCs remains modest but ongoing.
Employers are always on the lookout for savvy PC Technicians to help them not only support their users and to maintain custom in-house systems and applications as well, but also to provide outward-facing customer repair depot and support services.
So, what are employers looking for in an "ideal" PC technician? While the individual requirements will vary from company to company and job to job, we compiled a list of highly desirable characteristics and skillsets that most employers would like to see in an "ideal"—or "perfect"—PC technician candidate.
This checklist should give you a good idea of the kinds of things that prospective employers are not only looking for but also expect to find in their PC technicians. While none of us can claim total perfection, you can get close to walking-on-water status if your skills meet or exceed everything outlined below.

At $86,320, the median annual wage for information technology jobs is more than double the pay for all U.S. occupations ($38,640). Additionally, IT is one of the rare industries where salaries continue to rise year after year, and the 1.9% unemployment rate for tech professionals is well below the 4% national average.*


Use these pages to research salaries for the hottest IT career paths and compare earnings by location, experience, technical competency, job role, certifications and more.


Chart your worth in a range of IT job markets with continually updated wage data, apply to information technology jobs nationwide, and find computer training and degree programs to maximize your earnings.


The average salary as per payscale for Systems Architect is $107,824 per annum. Working as part-time can be a tremendous option as well. In the telecom arena, top freelance marketplaces like FieldEngineer.com provides you the best atmosphere for freelance Systems Architect.

Network Operations Center - NOC:


Central point for monitoring a network...this job can include responsibilities that a CCNA could do such as troubleshooting/repair. Usually though any new additions and major changes/upgrades are done by a Network Engineering department. Every place is different though...you should be able to get a better feel for your responsibilities from the folks that hired you. This doesn't sound like a bad place to start if you are new to the field. How much experience do you have? What did you expect to be able to do with your CCNA? Many places require new hires to work off-shift...through the night....is that the case for you?


Males represent the mainstream of Network Operations Center Engineers in the United States. For a full-time service, an average NOC engineer’s salary as per as per payscale is of $59000 per annum depending upon the experience and maturity of the job.

In coordination with the Network Operations CenterCoordinator, support the daily activities of the Network Operations Center staff, including training, coaching, organizing, planning and staffing.  This position also researches and conducts assigned projects involving design, installation, maintenance, configuration,and troubleshooting of data networks and related hardware and software, chieflyfor K-12 schools and libraries.  A person in this position coordinates with: all groups within ITS; University System:all administrative and academic offices of the University relative to all Networkmaine and ITS services; non-University: Maine Department of Education,K-12, community/public libraries (MSLN), numerous research institutions and other non-profits.


Essential Duties:
– In coordination with the Network Operations Center Coordinator, supports the daily activities of the Network Operations Center (NOC), to include training, coaching, organizing, planning, and staffing operations.
– Perform problem analysis and take corrective actions on issues with network and Internet connectivity, wireless connectivity, firewall configuration, content filtering, videoconferencing and telephony, and other supported services.
– Acts as 2nd level support for Network Operations Center technicians, accepting trouble reports, performing Level 2 problem diagnostics, and dispatching the reports to appropriate internal or external service provider.
– Interface with equipment vendors,telecommunications carriers, and service providers.
– Collect and provide information that can be used-to eliminate recurring problems.
– Maintain a professional helpful attitude with all users. 
Based on the qualifications and experience of the successful applicant, the salary range is mid $50’s with a 10% employer contribution to the UMS retirement plan.  Additional benefits include medical, dental, vision, and tuition waiver programs for employees and dependents.  

Cisco Call Managers must have a Bachelor’s degree in a field such as Computer Science, Information Technology, Telecommunications or a related discipline. Some organizations also seek candidates with a Master’s degree, and knowledge of routers, switches, and other equipment. Prior work experience is an advantage.


The following certifications are also helpful:


Cisco Certified Network Professional Voice (CCNP Voice)

The Cisco Certified Network Professional Voice certification verifies the knowledge and skills necessary to integrate into underlying network architectures. It offers the individuals great expertise in operating, configuring, and troubleshooting a converged IP network.


Cisco Certified Network Professional (CCNP)

Cisco Certified Network Professional is a certification that is targeted at full-time network or system administrators. The professionals who want to pursue this course will be working with a local or wide area network (LAN/WAN) infrastructure.


Cisco Certified Internetwork Expert (CCIE)

This certification is for senior networking professionals who want to enhance their skills to design, build, implement, maintain and troubleshoot complex enterprise networking infrastructures.


Implementing call management is a great way to streamline your small businesses' workflow.



By passing calls automatically, having organised call queuing, call logging and more, you can reduce the amount of time that your staff are on the phone.



You can also integrate a call management solution with telephony software, enabling employees to control and direct calls from their computer. You can even integrate with your CRM to see who is calling. These factors all contribute to give your small businesses a better, more streamlined workflow.


‍Call recording is a great way to protect your business.


‍Check about the Average Cisco Call Managers Salary.


Often call recording is considered unnecessary, but it can help you when you really need it.



Many small businesses take important information over the phone, from measurements to specifications. A call recording solution allows your business to refer to those recordings at a later date - removing human error from the equation.



Call recording can also help if a customer has an issue. It helps safeguard your business against certain threats and allows you to easily train new staff members using the recording.

Microsoft would prefer both Mac and Windows users of Office to move to the online version, Office 365, but it’s still entirely up to you. In fact, you can already use some Microsoft Office programs online, including Word, without paying Microsoft a penny. All you have to do is create a Microsoft Account using any working email address – it doesn’t have to be a Microsoft email address – and you can use online versions of Word, Excel and PowerPoint with free online storage in OneDrive. This is exactly the same as Google’s online suite. The main difference is that Microsoft’s programs are better, except for multiuser simultaneous editing.


Microsoft’s free suite also includes OneNote, Skype, Calendar, People, Tasks, Photos, Sway, Flow and Forms. I expect this list will continue to grow in the future.


So, if you want to use Word, you have three choices: the online version (free), the desktop program (one-off payment), and Office 365 (annual subscription). Office 365 includes online, desktop, tablet and smartphone versions for both PCs and Macs, Android and Apple’s iOS.


Know more about the who is a Microsoft Office Specialist?