Network Operations Center (NOC) Engineer from Jack prabha's blog

In coordination with the Network Operations CenterCoordinator, support the daily activities of the Network Operations Center staff, including training, coaching, organizing, planning and staffing.  This position also researches and conducts assigned projects involving design, installation, maintenance, configuration,and troubleshooting of data networks and related hardware and software, chieflyfor K-12 schools and libraries.  A person in this position coordinates with: all groups within ITS; University System:all administrative and academic offices of the University relative to all Networkmaine and ITS services; non-University: Maine Department of Education,K-12, community/public libraries (MSLN), numerous research institutions and other non-profits.

Essential Duties:
– In coordination with the Network Operations Center Coordinator, supports the daily activities of the Network Operations Center (NOC), to include training, coaching, organizing, planning, and staffing operations.
– Perform problem analysis and take corrective actions on issues with network and Internet connectivity, wireless connectivity, firewall configuration, content filtering, videoconferencing and telephony, and other supported services.
– Acts as 2nd level support for Network Operations Center technicians, accepting trouble reports, performing Level 2 problem diagnostics, and dispatching the reports to appropriate internal or external service provider.
– Interface with equipment vendors,telecommunications carriers, and service providers.
– Collect and provide information that can be used-to eliminate recurring problems.
– Maintain a professional helpful attitude with all users. 
Based on the qualifications and experience of the successful applicant, the salary range is mid $50’s with a 10% employer contribution to the UMS retirement plan.  Additional benefits include medical, dental, vision, and tuition waiver programs for employees and dependents.