- Work at switchboards at a variety of businesses and handle outgoing, interoffice or incoming calls.
- Operate PBX or private branch exchange switchboards to facilitate connections.
- Take and relay messages.
- Announce when visitors arrive.
- Relay important information.
- Handle emergency calls.
- Assist customers in making telephone calls.
- Research and advise on rates.
- Assist callers with other questions.
- Help callers make long-distance or local calls.
- Provide customers with area codes, telephone numbers and other information.
- Interrupt a busy line if there is an emergency.
- Place a person-to-person call.
- Monitor an automated system in which callers place collect calls.
- Operate telegraph equipment and satellite communications equipment.
- Perform receptionist functions as needed.
- Handle all directory assistance queries.
Telephone operator takes care of the private branch exchange switchboard and receives incoming calls. The professional also makes new connections for long-distance and takes and transmits messages.
- Support the systems and technologies for hardware, software and networks as indicated by the IT Managed Services Provider
- Network administration including user access, maintenance and support on an ongoing basis liaising with and following the practices of the IT Managed Services Provider
- Provide user support, help desk function, troubleshooting and user/system issues logging all support through the call logging system managed by the IT Managed Services Provider
- Local systems backups and troubleshooting
- Ensure systems and network security & implementation of ICT policies as enforced by SA office
- Systems development, testing, implementation and support (BI) aligned to the IT Managed Services Provider
- Responsible for local ICT systems audit to ensure no threats posed by abuse of system
- Install, configure and upgrade operating systems and software, according to Private Safaris standards
- Troubleshoot problems with computer systems, hardware and software, e-mail, network and peripheral equipment problems; and make repairs and corrections where required, reporting to the IT Managed Services Provider
- Act as a technical resource in assisting users to resolve problems with equipment and data; provide end-user support for all systems and programs logging through the call logging system.
- Monitor the overall integrity of ICT system
- Assist in user training for IT systems
- Citrix end user troubleshooting,
- Onsite troubleshooting with Paratus on connectivity and PABX.
The IT Administrator, are generally accountable for maintaining the organizational IT network, servers, and security systems.
- Analyze business requirements to develop technical network solutions and their framework.
- Design, test, and inspect data communications systems.
- Perform network modeling, analysis, and planning.
- Install hardware such as cables, hubs, routers, and wireless adaptors.
- Develop technology roadmaps.
- Configure network drivers for software.
- Analyze, engineer, and execute software functions.
- Develop test plans, implementation plans, and project timelines for various projects.
- Manage technology vendors.
- Stay abreast of how technology infrastructures are currently impacting and driving competitors.
- Determine production direction.
- Write functional requirements/specifications documents.
- Assess vendor development/test strategies.
- Perform network troubleshooting to isolate and diagnose common network problems.
- Upgrade network hardware and software components as required.
- Solve complex problems with many variables.
Systems Architects can work in the multiple departments of IT and Telecom. Systems architect plan the architecture of a computer system to satisfy the client requirements. They design the modules of the systems such that it freely permit unexpected extensions in future stages.
NOC engineers and technicians are responsible for monitoring infrastructure health, security and capacity on a clients’ environment. They make decisions and adjustments to ensure optimal network performance and organizational productivity.
When any action or intervention from the MSP is required, NOC Technicians can create alerts (or “tickets”) that identify and categorize the issue based on severity, alert type and other criteria. Depending on the relationship between the NOC and the MSP, technical teams can then work together to resolve the problem (and identify its root cause to prevent future issues).
Technicians are categorized based on “levels,” which indicate the severity and difficulty of issues they handle. Levels are numbered from 1 (easier problems to solve, minor issues) and increase in their ability the most complicated of IT issues. For example, in the case of a hardware failure, an alert may be assigned to a Level 1 technician at first. However, upon further inspection, if the problem goes beyond the failed hardware, the ticket may be escalated to a Level 2 or Level 3 technician.
As a certified HP printer engineer, you can show potential customers that you have the skills and training to identify and resolve printer problems. You can then recommend and implement solutions. To become an HP printer technician, you must pass an exam certification. Certification can also result in a partnership with HP as one of its service and repair technicians.
Typically, printing technicians use as prepress or press operators. Some employees may specialize in binding and finishing publications. Tasks may vary depending on the process and type of machine and may include digital or plateless technologies as well as conventional forms of printing such as flexography, engraving, typography, or lithography. Typically, print technicians are responsible for checking the quantity and details of an order, calibrating color controls, organizing pages, and operating the device. Additional tasks may include cutting, compressing, and collating printed pages for publication.
Required EducationAn associate degree or college degree in a relevant area is the preferred requirement for printing technicians. However, people who receive specialized training can get a job with a general education diploma (GED) or a university diploma. The courses focus on computer technology and business, but many potential printing technicians can also find internships with university newspapers or library printers. Printing technicians are often supervised and trained by an experienced printing technician.
Partnering with an MSP is a vital step that will help an organization save good amounts of money. Organizations adopting managed IT services will be able to reduce IT operating expenses and operational costs besides saving on capital budget. Mostly, a huge number of MSPs function on a subscription-based model in which clients pay fees on a monthly or annual basis, allowing them to study if this fee amount fits their budget.
Read more: What is SLA Based Services
A service level agreement (SLA) is sent to the client. This SLA is customized based on the company’s requirements and enables effectively managing software and hardware, reducing the total cost of application ownership, and increasing productivity. Client’s will just have to pay for the specific service they need instead of unnecessarily paying for expensive packages.
Software-Defined Wide Area Networking (SD-WAN) is a transformational approach to simplify branch office networking and assure optimal application performance.Unlike traditional WANs, SD-WAN delivers increased network agility and cost reduction.
SD WAN has its roots in Software-Defined Networking (SDN), the underlying principle of which is to abstract the network hardware and transport characteristics from the applications that use the network
