Are you looking to start a career in IT? Or, are you an IT service desk professional wishing to explore opportunities for career advancement, but unsure of your next step? In either instance—whether you're jumping into a brand-new IT career or advancing your existing one—this course can provide you with a foundational mapping of the careers and certifications you might want to consider. Instructor Fancy Mills covers a variety of career paths at all levels, from service desk analyst to service desk manager. She also explores different certifications related to service desk roles, and discusses the future of the IT service desk.
A Help Desk Analyst is typically paid an average salary of around $52,000 annually. Not all help desk analysts need post-secondary education to do their jobs well, but those who earn an associate's degree can often go further in this field. Professionals who want to specialize in more technical help desk analyst roles may need to earn a bachelor's degree in computer science or information science in order to land higher paying jobs in this field.
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