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PSTN stands for Public Switched Telephone Network. This is the vast infrastructure of all of the world's circuit switched telephone networks. This interconnection of every country's public telephone networks allows callers from all over the world and from all kinds of devices to communicate with each other, allowing landline calls, VoIP calls and mobile/cellular calls to connect with one another.
Hopefully this has been a helpful primer on some of the more popular acronyms that telecommunication service providers and operatives use. Next time you overhear a colleague mention they need to look into a system capable of making internet phone calls, you can simply tell them to speak to a reputable ITSP and explain to them what VoIP stands for.
oIP telephone systems have a number of advantages when compared to their traditional counterparts. Here are just five of the key benefits of hosted VoIP solutions.
What are the advantages of VoIP systems? One of the biggest benefits of VoIP telephone services is that they are simple to install. You’ll only need an internet connection, computer access and phone handsets, as your service provider will take care of everything else.
This means that you won’t need to worry if you’re short on space, and you’ll be able to get your telephones up and running faster than you would if you’d chosen a traditional system.
Another of the main advantages of VoIP systems is that they can be more affordable than traditional on-site alternatives. Traditional systems can be expensive to install, as they require more equipment, and setting them up takes time and expertise.
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Adoption simply means how well your digital tools are being used by your employees. Adoption is one of the most important Business transformation metrics. A high Digital Adoption rate is one of the key indicators to a Successful Digital Transformation.
Poor Adoption and performance rate can either be because the tool has complex functionalities or because it lacks user engagement. In both scenarios, leveraging a DAP can be of the best help. With a good DAP, you can enable a smooth adoption and also improve employee performance.
A DAP’s on-screen guidance keeps employees engaged and allows them to perform any complex tasks simply by following its interactive software walkthroughs. It provides a clear picture of employees’ progress and helps identify & resolve bottlenecks at the earliest.
Employee productivity is one of the best KPIs to measure the impact of your Digital Transformation efforts. Workforce productivity is the value or volume of output an employee can deliver relative to the time.
Calculate the revenue generated by each employee and use this to understand which direction your Digital Transformation efforts are headed.
For example, if you invest in a technology to improve customer support, you must measure the number of support tickets your IT team handles since implementing the new digital tool.
To identify whether new tools help Enterprises in improving workforce productivity, they need to find answers to questions like
Are employees able to optimize their work hours?
Are they engaged throughout the process?
Does task automation provide more time for strategic thinking?
Are they able to work on complex tasks more efficiently than before?
The answers to these questions can help you analyze whether your employees are being productive and using the tool in the right way or not.
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Instead of blindly applying the same managed firewall solution to every customer regardless of their needs, it’s important for an MSSP to leverage their experience to create a customized firewall configuration that provides optimal protection with minimal disruption for your company’s workflows.
Cybersecurity Awareness Month just passed, the team here at Compuquip Cybersecurity thought it would be a good idea to put together a list of tips to help other organizations improve their cybersecurity awareness. While improving security awareness really should be a year-round effort, the fact that October is Cybersecurity Awareness Month makes a great excuse to focus on the subject.
Cyber threats are simply too prevalent—and their potential impacts too severe—for any organization to ignore. Having a strong cybersecurity-aware culture can do wonders to blunt cyber risks because it helps ensure that every employee understands and follows basic best practices for cybersecurity.
With this in mind, here are a few cybersecurity awareness tips organizations of all sizes and industries can benefit from:
Set Up a Formal Cybersecurity Training Program
One of the most direct ways to increase cybersecurity awareness in any organization is to create a formal training program centered on cybersecurity practices. When an organization has a formal cybersecurity training program, there is little room for doubt that security awareness is an important issue to the larger organization—not to mention that the employees have been made aware of what they should and should not do.
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the Tree Map below illustrates the impact of the Top 10 Telecom Industry Trends. The internet of things (IoT) devices and sensors, connectivity solutions including next-generation WiFi and Bluetooth, as well the promise of 5G networks and technology dominate the top 10 telecom trends. Artificial intelligence (AI) algorithms influence data analytics and offer various opportunities for automation in the telecom sector. The penetration of smartphones and reliable internet generates large volumes of high-resolution content. Telecom startups develop network solutions to manage and optimize speed and latency to further enable the growth of high-quality image and video content. In addition to these major telecom trends, the industry also sees the development of cloud and edge technologies for enabling smart industrial processes as well as solutions to improve human-to-machine and machine-to-machine communications. Get in touch with us to find relevant startups that impact your specific business.
The Global Startup Heat Map below highlights the global distribution of the 3.519 exemplary startups & scaleups that we analyzed for this research. Created through the StartUs Insights Discovery Platform, the Heat Map reveals that the US is home to most of these companies while we also observe increased activity in Europe as well Asia, particularly in India & Singapore.
Below, you get to meet 20 out of these 3.519 promising startups & scaleups as well as the solutions they develop. These 20 startups were hand-picked based on criteria such as founding year, location, funding raised, and more. Depending on your specific needs, your top picks might look entirely different.
IoT devices and sensors influence almost all industries of the technology economy. It improves people’s quality of life, allows businesses to increase their profits, and improves management. IoT is also beneficial for governments looking to decrease their information technology (IT)-related expenses. Interconnection between devices, sensors, infrastructure, and computing elements further enables new ways for management. For example, decentralized operations, condition-based monitoring, and predictive maintenance ensure efficient communications between various IoT devices. In this way, IoT automates production processes and allows the implementation of Industry 4.0 concepts in the telecom sector.
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There is increased flexibility in consumer demand. Due to this unpredictability, there is a need for media houses to deal with the spikes and surges in viewership in real-time. The characteristics of cloud computing are perfect to meet the level of scalability and flexibility required to meet requirements in a cost-effective manner.
Continuous expansion of content
To stay relevant in the competitive content creation world, the media and entertainment industry are constantly creating new content, producing new content, and distributing content as well. Without the implementation of cloud computing application, it would be impossible to manage, store, and deliver such a huge quantity of content. Delivery of content in a cost-effective manner is possible through the Cloud. Using hybrid or multi-cloud deployments can provide a great deal of flexibility, thus allowing the workload to be shifted seamlessly across private and public infrastructures.
The new age media and entertainment industry can benefit from cloud computing to contain storage costs to help in balancing the rising costs in various other areas. Shifting from a CAPEX model to an OPEX Cloud Model allows companies to reduce their sunk costs in delivery technologies, storage, and infrastructure. There are different tiers of cloud storage.
Minimal delays/downtime
In terms of user experience and advertiser expectations, a high streaming performance with minimal delays and downtime is essential. A delay in streaming can cost thousands of dollars to the media companies. With the help of cloud computing application, there are various opportunities and architectures that support high-performance SLAs, such as multi-Cloud, hybrid deployments, and multi-region.
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In the last few years, the customer service domain has experienced an awakening with the rising awareness of the benefits of delivering a good customer experience. Companies have invested in their customer service function to differentiate and personalize their brand and improve overall operational efficiency. COVID-19 has resulted in a further increase in demand for service, with a January 2021 survey indicating that 65% of U.S. consumers required assistance during the pandemic.
As 2021 gets underway, new technologies to improve customer service are emerging, that help businesses boost their service levels while still keeping a firm eye on their bottom line to ensure business continuity in a challenging economic environment.
AR has emerged as an innovative customer service tool that allows brands an almost unlimited opportunity to interact with consumers on their mobile devices. AR creates a new digital experience that transforms the customer journey into a connected and immersive visual interactive experience, providing value that goes way beyond simple novelty. For example, using a smartphone, customers can access the product’s knowledge base with FAQs, instruction manuals, and training material displayed in an AR overlay. AR has been especially beneficial in the technical support domain, eliminating the back-and-forth so common in agent-customer interactions during technical support calls.
Blockchain technology is a digital ledger in which transactions made in bitcoin or another cryptocurrency are recorded chronologically and publicly. While blockchain has yet to be fully validated, the hype around it is at its peak. In customer service, blockchain is currently being analyzed for its ability to reinvigorate customer loyalty programs. With its cost efficiencies, frictionless digital systems, secure and near-real time transactions, brands are utilizing blockchain to offer the added value that would drive a competitive advantage.
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Prominent operators are already emphasizing on customer service performance and quality. They meticulously monitor and address the possible deterioration in customer experience (such as dropped calls and low video or audio quality) by leveraging Quality of Experience (QoE) features in the network, Operational and Business Support Systems (OSS/BSS), and devices.
However, most operators need to put in extra efforts to express they care about customers’ perceptions. One instance would be a system to inevitably compensate customers for poor experiences before they complain, turning potential dissatisfaction into a delight. Operators could also innovate their business model to sell a customer-specific QoE instead of data volume and bandwidth.
Customers expect to adjust the services they purchase in a flexible and personalized manner. Enabling customers to align their product or service should come without standard tariffs or increased out-of-bundle costs. By linking unit prices per service for all (not just new) customers, operators could minimize customers’ reconnections, saving on Subscriber Acquisition Cost (SAC). To limit the Average base Revenue Per Unit (ARPU) dilution in this situation, operators require an upsell strategy as a countervailing measure. An example would be to modify all sliders for present customers to keep them on the same ARPU, then let them pick “pay less” or “get more.”
Customers who think they have been mistreated are prone to quitting. Taking care of such “hygiene” factors reduces customer churn. Things like making equal offers for existing and new customers, eradicating small print, and sticking by the service promises are a given. Advanced experiences might include cash-back warranties or a one-click “try before you buy” offers.
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Accessibility is an opportunity to provide advanced and personalized customer experiences based on seamless omnichannel customer interaction and engagement. Operators who want to delight today’s customers need to start by making swapping between channels hassle-free. The whole interaction history must be available at every touchpoint. For instance, an in-store sales rep can see what a call center agent has promised. Interaction continuity is mandatory. For instance, enabling a customer to talk to the same agent after a dropped call to a hotline. An enhanced omnichannel experience means seamless swapping and smart channel integration. For instance, leveraging interactive voice response (IVR) in a mobile app when customers are incapable of resolving issues and proactive follow-up when promised response times are exceeded. The information must flow seamlessly, between the physical and digital world, for instance, by enabling customers to scan a QR code on a device or printed communication.
Prominent operators are already emphasizing on customer service performance and quality. They meticulously monitor and address the possible deterioration in customer experience (such as dropped calls and low video or audio quality) by leveraging Quality of Experience (QoE) features in the network, Operational and Business Support Systems (OSS/BSS), and devices.
However, most operators need to put in extra efforts to express they care about customers’ perceptions. One instance would be a system to inevitably compensate customers for poor experiences before they complain, turning potential dissatisfaction into a delight. Operators could also innovate their business model to sell a customer-specific QoE instead of data volume and bandwidth.Customers expect to adjust the services they purchase in a flexible and personalized manner. Enabling customers to align their product or service should come without standard tariffs or increased out-of-bundle costs.
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In terms of structure, the committee considered the pros and cons of different models and decided that a hybrid approach is best suited to the challenges facing the telecommunications industry. The committee envisions ATRA as a hybrid of activities of the sort historically associated with DARPA (which through the ARPANET program managed a research portfolio, developed a vision, and convened industry and academia) and SEMATECH (which brought a struggling high-tech sector together, initially with some federal support to complement industry dollars, to fund joint research, development, and roadmapping activities). ATRA would be staffed by program managers who would include researchers from both academia and industry. Industry funding would represent a significant fraction of total ATRA funding, and industry as well as academic researchers would be deeply involved in research activities.
There are a number of options for where within the federal government such a program could fit, each with its own set of tradeoffs. The committee does not make a specific recommendation for locating such a program but notes that ATRA’s proposed mission would align with that of existing agencies within the Department of Commerce and that NSF has developed mechanisms for joint academic-industry engineering research, albeit more focused and on a smaller scale.
ATRA’s multifaceted mission would include the following Identifying, coordinating, and funding telecommunications research for the nation. ATRA’s focus would be on critical telecommunications research in which the nation is currently underinvesting.
Fostering the conception, development, and implementation of major architectural advances. ATRA would place a priority on research that aims to make possible major architectural advances that result in the development of dramatically new telecommunications capabilities (such as the Internet was when it was developed) rather than incremental improvements to existing capabilities.
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