shoretel problems from rishikanna's blog

A ShoreTel Solution Architect is a professional who will put in use the technical expertise and ShoreTel proficiency in a customer facing environment. They must be efficient to handle the designing and proposing ShoreTel On-premise, Cloud and Hybrid solutions. The architect should be able to provide necessary support in managing additional technical resources for meeting the account needs.

The solution architect will get to work with highly-skilled professionals who have great expertise in subject matter. The professionals offer pre-sales support to the ShoreTel community and ShoreTel sales team. They provide technical assistance with remote demonstrations and design consultations. The architects work in collaboration with the cross-functional teams. They have to look into the RFP responses and proposal presentations.

The professionals should be capable of explaining the industry and business concepts to the clients and executives. They will have an in-depth understanding of Core PBX, UC, and cloud technologies. The architects provide customer training for onsite, cloud, and hybrid solutions. The ShoreTel Solution Architect will also support the international ShoreTel sales team.  

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