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What Does A Help Desk Technician Do?
Help desk technicians play a crucial role in providing technical support systems for IT users, including employees and customers.
Help desk technician job description
Help desk technicians are instrumental to the smooth running of any IT department, and they also provide a valuable service to customers and clients. Often the first port of call when there is a network issue, these skilled technicians have expertise in customer service, as well as problem-solving.
Planning a career path
Many people who wish to pursue a career in IT and engineering look for an entry level role, which often involves desk work. A help desk technician must be proficient in identifying and rectifying IT issues, but the level of experience required is relatively low, making this is a great platform for career progression.
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