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Technicians work under the guidance of IT representatives to receive assets, move equipment within an organization or between different facilities, update asset management system to reveal work executed, monitor day-to-day activities, stage equipment for build or image activity, interview clients to understand pre-deployment assets and perform equipment replacement activity.
Support technicians will have to troubleshoot computer peripherals and network usage, install and maintain PC hardware and software, undertake data recovery and system backups, and independently fix network communication issues.
Job Responsibilities
They diagnose and troubleshoot computer systems and their related equipment, such as routers, switches, printers, and network cards, among others.
Technicians support and maintain user account information of Active Directory, including rights, security, and groups relevant to their organization/clients policies. They adhere to all email, PC/laptop/mobile devices, and standard policies and procedures.
Technicians assemble, configure, and upgrade new computer systems. They test and deploy new software applications as per their employers’ requirements and guide end users.
Technicians take part in client meetings to ensure that developing projects migrate to production. They assess the needs and requirements of end users and document them. They communicate with end users on a regular basis to know the status of their computer systems.
Among their primary responsibilities is to work their team members to diagnose and troubleshoot computer related issues. Technicians should have excellent verbal and written communication skills and need to be adept at customer service.
They should be prepared to work flexible hours and be available whenever required.
Job Responsibilities
Workstation PC Technicians should support a robust network for popular operating systems, such as Windows, macOS or Linux. They should be proficient in working with servers and PCs/laptops.
The Wall