Occupational scope of IT Support technicians from Jack prabha's blog

User support (functional or technical) is an assistance provided by companies so that their customers can use their products or services. The purpose of technical support is to help users to solve certain problems.

Computer companies have technical support available to their users. The care is provided by phone, through the Internet or, in some cases, through visits by staff to the client's home. Technical support can help resolve a programming error in a software or a defective installation of hardware remotely.

The service may or may not include training or user training.

As a purpose, customer service mainly seeks to respond or solve queries or problems that customers may experience in relation to the use or consumption of the products or services they acquired from the company.

Read more: IT Technician Support