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Administration Desk (60% - 80%): 

Be a solitary purpose of contact for clients to get specialized help 

Design work areas, PCs and programming for every single fresh recruit 

Help with the ticket line for practically the entire everyday IT demands 

Update gear stock and keep up hardware stock with our endorsed merchants 

Oversee organization gave versatile hardware 

Make specialized documentation, KB articles, and How To's for our insight the board framework 

Find preparing needs and give instructing varying to support work area group 

Task work (20% - 40%): 

Use innovation and best practices to smooth out strategies and mechanize undertakings 

Helps IT Systems Administrators and IT Systems Engineers with usage of new arrangements and the executives every current stage 

What you ought to have: 

Solid relational abilities so as to work with both IT experts and non-IT representatives. 

Show competency in investigating 

Ready to perform multiple tasks and archive a few assignments on the double 

Involvement in: 

ITIL/ITAM/ITSM 

Okta 

BetterCloud 

GSuite organization 

Office365 

Jamf/Intune/Google MDM 

Atlassian and Jira Service Desk 

Advantages: 

Adaptable PTO strategy 

401k Program with 4% coordinate 

Completely paid worker medical coverage for representative 

Open office space in the core of downtown Austin 

Read more:  iIT technician