User blogs

1. Assist in telephone service and registration of work orders
The first of the IT support activities is to assist in answering service request calls .

In large companies, it is necessary to have a person responsible for receiving calls, registering the reasons for the service request and creating the service order register .

Service orders are usually recorded on a system and distributed among professionals on the IT support team.

Thus, the work of each technician is more organized and they can go out to solve one or more calls and even be assigned to new ones during the workday.

2. Price quotation for computer parts
Another of the IT support activities is to quote the prices of the parts needed for equipment maintenance services.

With this work, the IT support team maintains contact with several suppliers from different segments and thereby creates a close relationship.

Thus, it is possible to obtain parts at a good cost-benefit and, especially, when it is necessary for service.

As much as maintenance activities minimize emergencies, there is always a situation where it is necessary to obtain last minute parts.

If the company has a list of suppliers for reference, it is easier to find a solution.

Technicians are well-versed with the brass tacks of the services/products, which they provide support for. If IT Technicians are unable to resolve a problem, it is escalated to the senior team.

3. Taking questions from customers
IT support activities also involve asking questions about technical issues or any error in the daily use of equipment and programs.

These calls can take place over the phone, without the need to move a technician to the location.

Every company needs to have an IT support reference to turn to when there is a question in the team.

In such cases, the technician can identify patterns of inappropriate use of the systems that can be corrected so as not to jeopardize the security of the stored data .

4. Conduct training
Other IT support activities include training for companies .

The lack of knowledge in relation to technology, many times, makes the companies need to align the understanding about the use of the equipment.

The good practices developed to guarantee the security of the company's systems, the longevity of the equipment and avoid errors in the insertion of data that can harm the results, etc.

The training can be provided by IT support technicians so face and also virtual customers.

User support (functional or technical) is an assistance provided by companies so that their customers can use their products or services. The purpose of technical support is to help users to solve certain problems.

Computer companies have technical support available to their users. The care is provided by phone, through the Internet or, in some cases, through visits by staff to the client's home. Technical support can help resolve a programming error in a software or a defective installation of hardware remotely.

The service may or may not include training or user training.

As a purpose, customer service mainly seeks to respond or solve queries or problems that customers may experience in relation to the use or consumption of the products or services they acquired from the company.

Read more: IT Technician Support