noc engineer job description from kumarfield's blog

A NOC (network operation center) engineer is an expert who primarily screens large computer networks and server for hitches from a centralized location or through satellite. They analyze the problems, implement the troubleshooting, incident reaction on the system and communicate with field technician for a better resolution to meet the business goals or objectives.

To accomplish their primary goal of network monitoring and troubleshooting computer and telecommunication networks and systems, NOC engineer performs several tasks. A NOC engineer ensures smooth functioning of the network for business needs and keeps the downtime to a negligible level. The NOC engineer job description includes the following responsibilities:

To ensure maximum possible service availability and performance.

Tracking Issues: In response to incidents, the NOC engineer should carefully track and document all defects and resolutions in detail. This helps in increasing the expert base of NOC and helps in maintenance of system’s health record. Often, the NOC has a ticketing system that the NOC Engineer is accountable for updating.

Report Incidents: When the technical issues are complicated which needs an immediate response or troubleshooting, NOC engineers must escalate the matter to management as per their SOP (Standard Operation Procedure). If need be, they can include the other IT resources, 3rd party or vendors for a faster resolution after obtaining the proper approvals. They maintain the appropriate communication channels within intra teams or outside so that all stakeholders are kept informed ahead in time bound manner.

Skills

Although there are several network engineer (NOC) engineer jobs in the global market in order to be a successful NOC engineer one should have following skills as an add-on, apart from an essential degree in computer science, which will boost the career:

noc engineer job description

Server hardware experience with Cisco UCS, HP, and Dell blade systems

Experience working in a large distribution or manufacturing environments

Monitor Systems: They monitor the performance and capability of computer systems using diversified tools. They figure out the malfunctioning of hardware, software, and environmental alerts. When a problem is recognized, NOC Engineers does the root cause analysis (RCA).